Shipping policy

Shipping Policy

Last updated: January 2026

Thank you for shopping with us. Please review our shipping policy below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

Orders are not shipped or delivered on weekends or holidays.

Shipping Method

All orders are shipped via United States Postal Service (USPS).

  • Standard shipping only

  • No expedited shipping options

  • No tracking provided

Once your order has been shipped, it will be placed into the USPS mail stream. Delivery times may vary and are outside of our control.

Delivery Time Estimates

Typical delivery time after shipment is 3–7 business days, though delays may occur due to USPS processing, weather, or other circumstances.

Because tracking is not provided, we are unable to monitor shipment progress once an order has been mailed.

Shipping Area

We currently ship within the United States only.

We do not ship internationally at this time.

Incorrect or Incomplete Addresses

Please verify your shipping address carefully at checkout.

We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer. If an order is returned to us due to an address issue, additional shipping charges may apply for reshipment.

Lost or Delayed Mail

Once an order has been shipped via USPS without tracking, responsibility for delivery rests with the postal service.

Because tracking is not available:

  • We cannot confirm delivery dates

  • We cannot guarantee replacement for delayed or missing mail

We appreciate your understanding when choosing this low-cost shipping option.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of receipt and include:

  • Your order number

  • Clear photos of the damaged item(s) and packaging

We will review and determine the appropriate resolution.

Hygiene & Supply Disclaimer

Hearing aid supplies (including filters, domes, and oils) are personal care items.

For health and hygiene reasons:

  • Opened or used items are not eligible for return or exchange

  • Please confirm compatibility before ordering

If you are unsure which supplies you need, we strongly recommend contacting us prior to placing your order.

Contact Us

If you have questions regarding shipping or your order, please contact us at:

Email: hello@naccihearing.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)