FAQ – Nacci Hearing

What services do you offer?

Nacci Hearing provides elevated, comprehensive hearing care including diagnostic evaluations, real-ear verification, premium hearing aid fittings, tinnitus support, Bluetooth assistance, EARigator ear cleaning, mobile concierge visits, repairs, and annual wellness checks.
Do I need a referral to book an appointment?

No referral is required. You may schedule directly with our team.
Do you offer complimentary hearing tests?

Yes. Every individual may receive one complimentary hearing evaluation, as part of our commitment to early intervention and lifelong hearing wellness.
What hearing aid brands do you work with?

We partner with several leading manufacturers—including Oticon, Phonak, Starkey, Resound, Unitron, and Bernafon—ensuring your solution aligns with your needs, lifestyle, and aesthetic preferences.
Do you accept insurance?

Yes. Nacci Hearing accepts all major insurances. You may text or email a photo of your ID and insurance card for quick benefit verification.

Do you offer VIP or concierge hearing care?

Yes. Nacci Hearing provides private, discreet, concierge-level hearing care, designed for high-profile clients, entertainers, executives, and individuals who value elevated, on-location service.
What is included in concierge care?

Concierge-level care may include:
- Direct mobile hearing care personally brought to you (home, office, studio, hotel, or set)
- On-location diagnostic evaluations and premium fittings
- Priority scheduling and minimal wait times
- Early-morning, evening, and select weekend availability
- Confidential communication and records handling
- Mobile cleanings, repairs, and custom impressions
- Travel-ready hearing care kits
- Tailored technology recommendations that suit lifestyle, performance, and aesthetics
Every concierge appointment is curated for comfort, privacy, and convenience.
How do I request concierge services?

Concierge appointments may be scheduled through our private scheduling channel. We can coordinate with assistants, managers, or security teams when appropriate.
What is the cost of concierge care?

Concierge pricing varies based on location, duration, and level of service.
Please call for pricing.
Do you offer statewide concierge appointments?

Yes. Concierge services are available throughout Georgia, with the option to arrange out-of-state visits on a case-by-case basis.

What is the price range for hearing aids?

We offer multiple technology levels to suit a variety of preferences and budgets. Pricing is discussed during your consultation to ensure alignment with comfort, goals, and expectations.
Do you offer financing?

Yes. We offer three months interest-free financing, with additional options depending on technology level.
Can I experience hearing aids before making a decision?

In many cases, we offer short-term loaner opportunities so you can experience the benefits firsthand. Availability depends on manufacturer policies and clinical recommendation.

Do you offer mobile visits?

Yes. Mobile appointments are available for routine, urgent, and concierge-level care. Pricing varies and is discussed at the time of booking.
Do you provide professional ear cleaning?

Yes. We use the clinical-grade EARigator system for safe, effective ear cleaning.
- EARigator: $125
- Current patients: $65
Why am I suddenly not hearing well through my devices?

A sudden drop in sound is most often caused by a blocked wax filter. Once the filter fills with debris, sound cannot pass through.
You may text us a photo of your devices, and we’ll identify the correct filter and guide you through the process. In-office and concierge filter changes are also available.
Do you offer Bluetooth and app support?

Yes. We provide full Bluetooth support, including:
- Pairing and reconnecting
- App setup and walkthroughs
- Troubleshooting connectivity issues
Many issues are resolved by restarting the phone, reinstalling the app, or pairing through the correct menu (iPhones require pairing through Accessibility).
Assistance is available in office or through mobile concierge care.

How soon can I be seen?

We typically offer appointments within three business days. We begin by asking whether mornings or afternoons work best, then provide two curated time options.
Do you offer weekend appointments?

Yes—by request. Weekend appointments are reserved for private-pay and concierge patients.
What is your cancellation policy?

Same-day cancellations incur a $50 late cancellation fee.
For any scheduling changes, please contact us as soon as possible.
What should I bring to my appointment?

Please bring your ID, insurance card, and any current hearing devices. Texting or emailing photos beforehand helps streamline your visit.
How often should I have my hearing evaluated?

We recommend a full diagnostic hearing evaluation once per year for all adults, regardless of symptoms or hearing aid use.

Frequently Asked Questions